MobileBanking app activation

Download the app

MobileBanking app for newcomers

You will here find useful information after downloading the MobileBanking app for the first time.
Every app functions somewhat differently but don’t worry, the information below provides you with an overview and you will find step-by-step instructions, enabling you to use your app as soon as possible.

What do you need to activate your MobileBanking app?

Online banking access data: Do you not yet have access to online banking?
Register for 24You online banking at no additional cost
Debit card with the user number.
Diagram with explanations
PIN: You received this when you opened your account. You can request your PIN if you have forgotten it.
Request PIN

You can now start!

Initial activation of the app or transfer to a new smartphone WITH a Bank Austria debit card

Step 1 of 9

Activate MobileBanking app

After you have installed the MobileBanking app on your device, click on › Activate now.

Step 2 of 9

Enter Online banking access data

Enter your Online banking login details (user number and PIN). You received these when you activated your 24You Online banking (or during your account opening). Then tap › Next.

Forgot your PIN? Request a new one at: bankaustria.at/online-banking-24you.jsp

This step only appears when transferring the app to a new smartphone.

Activate new primary device

After logging in for the first time on the new device, you will be asked whether this device should be set as your new primary device.

› Activate as primary device

Step 3 of 9

Assign a name

You will now be asked to assign a name to your device. Your app login is only possible via registered devices and this ensures your security.

Then tap › Next.

Set your ATC (authorization code)

Now set your authorization code (ATC) an conform it by entering it a second time. ou will need this confidential code to authorize transactions in the app in the future.

The ATC must be 6–10 digits long. › Next

Please remember your Authorization Code.

Step 5 of 9

Verify your identity

You will now be asked to verify your identity using your most recent debit card. Have it ready and click › Start card scan.

An alternative identity verification is available via our Online Banking Hotline: +43 (0)5 05 05‑26100.

Step 6 of 9

Verify your identity

To verify your identity, have your debit card ready. On the back of the card, you will find a verification mark that confirms you quickly and securely as the account holder.

This verification mark will be required in the next step.
Now tap › Start card scan.

Step 7 of 9

Instructions for the scan

Before the scan begins, you will be shown a brief set of instructions.
Please read them carefully and click › Next to start the scanning process.

Step 8 of 9

Card scan

Please align the verification mark within the displayed frame and gently tilt the debit card back and forth during the scan to create light reflections on the mark.

Once the verification mark has been successfully captured, you will see › Scan successful.

Step 9 of 9

Activation completed

You have successfully completed the activation. Your app is now active.
› Done