What is the Relax-account and who might it be the right account for?
The Relax-account is designed specifically for customers who use their current account regularly and extensively. Since all transactions are included2, customers benefit from a simple and transparent fee structure, regardless of the number of account transactions they make.
Whether for recurring payments, frequent transfers, or regular incoming funds, the Relax-account offers a convenient solution for everyday banking. It combines flexibility with modern banking services such as Online banking and the MobileBanking app, making it easy to manage your finances anytime and anywhere.
Relax-account Info – the fixed-price account for all who like it simple.
- All accounting entries are free2
- Included Debit card (BankCard) Info
- Included MobileBanking app and 24You Online banking Info
- Electronic account statements
- Can be opened online in just few minutes using ID Austria or video identification
- Get cash back in your account with CashBack Online3 and CashBack Mobile – and save even more instantly with CashBack Mobile thanks to discount codes and coupons.
Also included: Standing order modifications or cancellations via MobileBanking App or 24You Online banking.
The account management fee is charged at the end of each quarter.
Bank Austria automatically withholds taxes as required by law. This includes capital gains tax (KESt) for individuals who have a residence or habitual place of abode in Austria, as well as for individuals without a residence or habitual place of abode in Austria who derive certain Austrian-source income.
Any additional taxes that may arise, whether in Austria or abroad, are not remitted by the Bank. These taxes must be taken into account and, where applicable, paid by you.
1 year of free credit card use4
Apply now for your Mastercard Credit Card and enjoy 12 months with no card fee.
Do you already have a Bank Austria product?
In addition to accounts, Bank Austria products also include savings accounts, building finance contracts, loans and debit cards.
You can open the account in Online Banking
To open an account as a Bank Austria customer, you need Online banking.
Log in and click on › Our offers on the left.
Your personal choice
Opening an account online with video verification takes only 15 minutes. All you need is a valid photo ID, a smartphone and an email address.
With ID Austria, the identification process takes only a few minutes. Required: ID Austria (full version), smartphone, and email address.
Links & Downloads
How can you verify your identity online?
Identification with ID Austria
Video identification and digital signature
The simplest and quickest way to verify your identity during the registration process is by using ID Austria.
This is the next step of the Handy-Signatur and Citizen Card, and serves as your digital identity.
You will need the full version of ID-Austria. No additional documents are required.
The identity verification process takes only a few minutes.
You can conveniently complete the online account opening process using video identification and digital signature. Your identity will be verified via webcam while you are, for example, at the office or at home.
The identity verification is carried out by our cooperation partner IDnow GmbH.
Process Overview:
- Video Identification
You verify your identity using your passport or national ID card.
You also confirm your mobile phone number by entering an SMS code. - Redirection to Digital Signature
After successful completion of the identification process, you are automatically redirected to the digital signature of your documents.In some cases, this redirection may take up to three minutes.
Please do not close your browser window during this time. - Document Review and Signature
You may review and download your documents.
The digital signature is completed by entering an additional SMS code sent to the previously confirmed mobile phone number.
Requirements
- Valid passport or national ID card
- Stable internet connection
- Functional microphone and camera
- Mobile phone capable of receiving SMS codes
- Quiet and undisturbed environment
Debit card design
During the account opening process, you have the option to select a special design for your debit card.
The standarddesign is free. A fee applies for the special design. Display of terms and conditions for service- and debit cards
Questions & answers
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I am not an Austrian citizen. Can I still open an account?
You can still open an account online if you hold one of the following nationalities and your main residence is in Austria:
Afghanistan • Egypt • Algeria • Andorra • Angola • Argentina • Armenia • Azerbaijan • Ethiopia • Australia • Bahrain • Bangladesh • Belgium • Belize • Benin • Bermuda • Bosnia and Herzegovina • Botswana • Brazil • British Virgin Islands • Brunei • Bulgaria • Burkina Faso • Burundi • China • Costa Rica • Côte d’Ivoire • Denmark • Germany • Dominica • Dominican Republic • Djibouti • El Salvador • Eritrea • Estonia • Finland • France • Gabon • Gambia • Georgia • Ghana • Gibraltar • Greece • Greenland • Great Britain • Guernsey • Guinea • Haiti • Honduras • Hong Kong • Iraq • Iran • Ireland • Iceland • Israel • Italy • Japan • Yemen • Jersey • Jordan • Cameroon • Canada • Cape Verde • Kazakhstan • Qatar • Kenya • Kyrgyzstan • Colombia • Comoros • Congo • Democratic Republic of the Congo • Republic of Korea • Kosovo • Croatia • Kuwait • Laos • Latvia • Lebanon • Liberia • Libya • Liechtenstein • Lithuania • Luxembourg • Macao • Malawi • Malaysia • Maldives • Mali • Malta • Morocco • Mauritania • Mexico • Moldova • Monaco • Mongolia • Montenegro • Montserrat • Mozambique • Nepal • New Zealand • Nicaragua • Netherlands • Nigeria • North Macedonia • Norway • Oman • Pakistan • Panama • Peru • Philippines • Poland • Portugal • Rwanda • Romania • Zambia • Saudi Arabia • Sweden • Switzerland • Senegal • Serbia • Seychelles • Sierra Leone • Zimbabwe • Singapore • Slovakia • Slovenia • Somalia • Spain • St Helena • St Kitts and Nevis • South Africa • South Sudan • Syria • Taiwan • Tanzania • Thailand • Togo • Czech Republic • Tunisia • Turkey • Turkmenistan • Turks and Caicos Islands • Uganda • Ukraine • Hungary • Uzbekistan • Vatican City • Venezuela • United Arab Emirates • Vietnam • Cyprus
If you hold a different nationality, please visit one of our branches: Please make an appointment and bring a valid passport with you. -
I have dual citizenship. Can I open an account?
There are no restrictions in this regard. During the account opening process, you simply select one citizenship from the list. You can provide details of your second citizenship after the video verification.
Go to the current account comparison
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I have moved abroad. Can I still use my Bank Austria account?
Please note that changing your address to a foreign one may affect your foreign currency status and may require you to switch to an account suitable for non-residents.
Please contact your account manager for advice before changing your Austrian address to a foreign one.
24YouIn the red header bar, click on › My 24You › Personal details. In the › Customer profile section, click on the pencil icon on the right-hand side. You can now update your address details. Then click on › Proceed to signature and confirm the change to your details by entering the TAN you have been sent.
MobileBanking appIn your › Profile under › Settings › Personal Information, select › Change next to your current address to enter new details.
BranchAlternatively, you can visit us at one of our branches. We will update your details upon presentation of photo ID. On request, our staff on site will also be happy to issue you with your personal login details for your 24You online banking.
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Can I still open an account with Bank Austria if I live abroad?
Even if you are not a resident of Austria, Bank Austria will be happy to assist you as a commercial bank under certain conditions. If you are interested, please send an email to ipc.team@unicreditgroup.at, stating your telephone number. We will be happy to contact you by phone. Further information can be found on our website under Foreign banking.
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What is the procedure for switching a current account?
Your previous bank sends us a list of existing standing orders and all available information on direct debit mandates, together with SEPA direct debits initiated by the payee in the last 13 months.
SEPA direct debits and credit transfers will no longer be accepted with effect from the date specified in the authorisation.
Similarly, standing orders will no longer be executed with effect from the date specified by you.
We also receive information on recurring credit transfers made to your payment account over the last 13 months. -
Who can use the account switching service?
Any private individual who opens a new account with Bank Austria and wishes to close their account with their previous bank.
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How can I change my account model?
If you would like to switch from an existing Bank Austria account to a different account model, you can do so easily in your 24You online banking. After logging in, click on › Add product › Current accounts › Change account on the left-hand side. When you change accounts, your account number and standing orders remain unchanged. Change account model in 24You
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How can an authorized signatory be added to an account?
In this case, please visit one of our branches. Our staff there will be happy to help you with your request. Please note that all account holders and future authorized signatories must visit a branch in person to sign the change by hand. Please remember to bring identification documents. Make an appointment at your preferred branch now.
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Why do I receive paper account statements?
We are required to provide customers with their account balance via account statement at least once every quarter. In your 24You online banking, you can view your electronic account statements, change your settings for e-statements, or switch from paper statements to electronic statements.
24YouAfter logging into your 24You online banking, select › My 24You in the red header bar, then › Services › E-account statements › Change e-account statement settings › define for which of your accounts you would like to receive monthly e-statements › Go to signature. The electronic account statements completely replace the paper account statements. Once you have ordered electronic account statements, you will only receive all account statements as PDF files in your 24You online banking and your MobileBanking app, starting on the first working day of the following month.
MobileBanking appTap on › Products › Current Accounts › select desired account › Services › E-account statements. The electronic account statements completely replace the paper account statements. Once you have ordered electronic account statements, you will only receive all account statements as PDF files in your 24You online banking and your MobileBanking app, starting on the first working day of the following month. Electronic account statements are available for seven years.
BranchYou can also print out your account statement at the account manager in a branch with a self-service foyer. You can find the current opening hours of the respective locations in our branch finder.
- *The offer applies to for new Bank Austria Mastercard credit card customers. If you apply for a Bank Austria Mastercard Classic, Gold, Platinum or World credit card by 31 December 2026, no annual card fee will be charged for the primary card in the first year of the contract. From the second year onwards, the annual fee agreed in the card contract applies. Any additional fees can be found at bankaustria.at/en/legal-information-display.jsp. This promotion cannot be combined with other special credit card offers. Credit card approval is subject to a credit check.
- **The giveaway runs across two periods: Period 1 (P1) = 1 June 2026 – 15 July 2026; Period 2 (P2) = 16 July 2026 – 31 August 2026. All new account holders aged 18 and over who open a current account and apply for a Bank Austria Mastercard credit card for the first time between 1 June 2026 and 31 August 2026 will be automatically entered into the giveaway. The entry deadline for P1 is 15 July 2026 and for P2 is 31 August 2026. Winners will be selected by 31 July 2026 (P1) and by 16 September 2026 (P2). The draw will take place without the presence of the public. The following prizes will be awarded per period: one prize of €10,000 and 15 cabin suitcases. Legal recourse is excluded. No cash alternative is available for the cabin suitcases. Only one entry per person is permitted. Winners will be notified digitally. The cash prize will be credited to the winner’s newly opened Bank Austria current account by 31 August 2026 (P1) or by 16 October 2026 (P2). The amount will be available for immediate use upon receipt in the account. The cabin suitcases will be sent by post to the address held by Bank Austria. Employees of Bank Austria and their relatives are excluded from participation. For the privacy policy, please visit: bankaustria.at/en/data-protection-regulation.jsp. Participants may withdraw from the prize draw at any time by sending an email with the subject line “Unsubscribe Giveaway Bank Austria Account & Credit Card Summer 2026”, including their first name, surname and date of birth, to marketing@unicreditgroup.at.
- 1The offer applies to new account customers who open a Bank Austria current account in combination with online banking by December 31, 2026. The account maintenance fee is waived for one year from the date the account is opened (the quarter in which the account is opened plus the following four quarters); thereafter, the agreed standard account maintenance fee will be charged. Information on any additional costs is available at bankaustria.at/en/legal-information-display.jsp.
- 2Except fees for international payments.
- 3CashBack Online: a cooperation with BenefitWorld GmbH. More information and partners at cashbackonline.at
July 2026
