Your new Mastercard World Elite Info
The Mastercard World Elite credit card combines the ultimate in privileges with outstanding service.
Price for the primary card: 440 €1
Price for the supplementary card: 220 €
Overview of the services:
Mastercard Travel & Lifestyle Services for Your Personal Lifestyle
Mastercard Travel & Lifestyle Services is an exclusive concierge and travel service for premium cardholders. The service acts as your personal travel assistant, offering 24/7 worldwide support for travel bookings, restaurant reservations, event tickets, and special lifestyle requests.
Key benefits and services include:
- Personal concierge service: A team of experts is available 24/7 to book flights and hotels, reserve exclusive restaurants, or organize extraordinary experiences.
- Luxury Hotels & Resorts Program: Access to more than 5,600 luxury hotels worldwide, with exclusive benefits such as complimentary daily breakfast, room upgrades, early check-in, and late check-out.
- Best price guarantee: If you book a hotel through the MTLS portal and find the same stay at a lower price elsewhere, Mastercard will refund the difference (subject to terms and conditions).
- Special discounts & upgrades: Preferential rates for private jets, limousine services, yacht charters, and access to special “Priceless” events and experiences.
Get in touch today to discover exceptional service.
We are available 24 hours a day, 7 days a week, and are happy to assist with requests from Mastercard World Elite cardholders.
The following contact options are now available to you:
- Phone: +43 50505 45050
- Email: UniCreditBankAustria@mc-travel-lifestyle-services.com
- Digital platform & web app
- Real-time chat
- Instant messaging app (WhatsApp)
Mastercard Priceless™
With your Bank Austria Mastercard World and World Elite credit card, you receive exclusive access to Mastercard Priceless™.
This global program offers cardholders unique experiences, discounts, and VIP benefits in the areas of travel, culture, and dining.
- Exclusive events & activities
- Unique travel and lifestyle experiences
- Early access & VIP benefits
- Local offers worldwide•
Simply put: not just paying – but experiencing something truly special.
Get through airport security faster
12 complimentary FastTrack entries at Vienna International Airport.* More about FastTrack
Priority Pass™ for airport lounges
Priority Pass™ membership for exclusive access to over 1,900 VIP airport lounges worldwide – including unlimited free lounge visits for cardholders and 12 free lounge visits per year for guests; after that, each visit costs 30 euros. In order to be able to optimally use this additional feature, you must first activate your account at https://www.prioritypass.com/de/activate-your-account.
If you do not activate your account in advance, you will have to do so at the airport lounge. TIP: Take care of this step in advance for a more relaxed travel experience!
Your payment card number (i.e. your credit card number) is required for activation.
Or simply download the free Priority Pass™ app in the App Store. You can check how many times you have visited a lounge at any time in your Priority Pass™ account.
Comprehensive insurance coverage
Whether it’s travel cancellation, travel interruption, or illness abroad, we’ve got you covered.
Please note: To be eligible for insurance coverage, your credit card must have been used within two months prior to the occurrence of the insured event. For details about insurance coverage, refer to the Links and Downloads section.
The allyz app provides you with helpful services for every phase of your journey. You can gain access to this extensive service package by registering in the app or at at.allyz.com/mitglied. In order to be able to use all of the services in the app, you must enter your personal Bank Austria user code in the “Add policy” field once. Your user code can be found on the rear of your Bank Austria debit card (Bankcard).
Tip: Enter your journey or your flight to enjoy additional travel benefits.
Accepted by some 100 million partners worldwide
Restaurants, shops, hotels, airlines, and more – around 100 million partners worldwide accept your Mastercard for almost any purchase.
Secure shopping with the Bank Austria MobileBanking app
You authorise every online payment personally on your smartphone using the MobileBanking app – the app for a wide range of banking transactions.
Personalised PIN
You can define the PIN code for your Mastercard yourself: You can change the PIN at all Bank Austria ATMs and eligible third-party ATMs marked with the blue and green logo.
Get tips for creating your personalised PIN here
Google Pay™ and Apple Pay®
Whether you use an Apple iPhone or an Android smartphone, you can make secure contactless payments anywhere in the world once the feature has been activated.
More on Apple Pay
More on Google Pay
Mastercard Touch Card™ for greater accessibility
Thanks to its notched edges, the design of the Mastercard Touch Card™ makes it easier to identify the right card by touch alone – a smart feature, not just for people with visual impairments. In addition, all new cards are made from 100 % recycled plastic.
Links & Downloads:
Questions & answers
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What can I do if an incorrect amount was charged to my credit card?
24YouThe form is only available in German:
Credit Cards › select the correct credit card › Bank Austria Credit Card › Notification of losses › Lodging a complaintMobileBanking AppThe form is only available in German:
Offers › Services › Reklamation zu NICHT selbst durchgeführter Zahlung im Internet -
How do I proceed if a charge was made to my credit card that I didn't make myself?
24You
The form is only available in German:
Credit Cards › select the correct credit card › Bank Austria Credit Card › Fraud › Report a cade of fraudMobileBanking AppThe form is only available in German:
Offers › Services › Reklamation zu NICHT selbst durchgeführter Zahlung im Internet -
What is the fee for a Bank Austria credit card?
You can find information about the terms and conditions of the Bank Austria credit cards and a comparison of the cards at https://www.bankaustria.at/kreditkarte-beantragen.jsp.
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Is there a dedicated hotline for issues with a Bank Austria credit card, such as blocking?
You can reach the 24h Service Line at +43 (0) 5 05 05-25 for general questions about products and services.
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When will the outstanding monthly balance on my Bank Austria credit card be debited to my bank account?
The SEPA direct debit to cover the outstanding credit card balance is always debited to the linked current account at Bank Austria on the 27th of the month.
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Can I also pay my outstanding credit card balance by means of a payment slip?
No. The outstanding credit card balance is always debited to the linked current account at Bank Austria on the 27th of the month by means of a SEPA direct debit.
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Is it possible to make partial payments on the outstanding balance on Bank Austria credit cards?
No. The Bank Austria credit cards currently offer no options for partial payments.
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How can I apply for a supplementary card under my new Bank Austria credit card?
After you accept the offer to switch, you can also apply for a supplementary card. You can apply for the supplementary card together with the future supplementary card holder at any Bank Austria branch. If you use our 24You internet banking, you can also apply for a supplementary card via the Communication Centre by sending a message to your advisor. This requires that you and the future supplementary card holder actively use 24You internet banking.
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Can I change the PIN code for my new Bank Austria credit card?
Yes. You can change the PIN at all Bank Austria ATMs and eligible third-party ATMs marked with the blue and green logo.
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Can I pay with a Bank Austria credit card on the internet without using the MobileBanking app?
No. For security reasons, the MobileBanking app must be used for authentication when making payments on the internet.
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Where can I change the personal information for my Bank Austria credit card?
You can have your personal information such as your address and telephone number updated at any branch or request to have the information updated via the MobileBanking app or in 24You internet banking.
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How can I block my Bank Austria credit card?
You can block your Bank Austria credit card online, in the 24You Internetbanking or MobileBanking App, or by calling thee 24h service line.
24YouAfter logging in to your 24Your Online banking click in the left menu on › Credit Cards › select the card you want to block › Block card
Afterwards you can reorder your card: Card details › Reorder cardMobileBanking AppProducts › Cards › Select the card yout want to block › Block card
Afterwards you can reorder your card: Services › Reorder card24h Serviceline -
How can I unblock my Bank Austria credit card?
It is not possible to lift the block on a credit card. Contact one of our branches or send us a message via internet banking to apply for a new card.
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How can I order a replacement card for my Bank Austria credit card?
You can order a replacement card for your Bank Austria credit card in any of our branches or by sending us a message via internet banking.
24You Online bankingAfter logging in into your 24You Online banking click on the left on › Credit cards › select the appropriate card › Card details › Reorder card
MobileBanking AppProducts › Cards › select the credit card › Services › Reorder card
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Can I use my Bank Austria credit card outside of Austria? What are the fees for this?
GeoControl deactivation is required in advance before you can make withdrawals outside of Europe. You can have this done in any branch or through the 24h Service Line at +43 (0) 5 05 05-25.
You can find information about the terms and conditions of the Bank Austria credit cards https://www.bankaustria.at/files/preise_konditionen_kreditkarten_bank_austria_de.pdf
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My Bank Austria credit card does not work when I try to make online payments. What should I do?
If you have any problems, please contact the 24h Service Line at +43 (0) 5 05 05-25.
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Do I always have to enter my PIN code when making payments with a Bank Austria credit card?
No, you do not have to enter your PIN when making contactless payments, for example.
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How can I request the PIN code for my Bank Austria credit card if I have forgotten it?
You can request your PIN code in any of our branches, or send us a message via Online banking.
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I lost my Bank Austria credit card. What do I have to do?
You can block your Bank Austria credit card via 24You Online banking, the MobileBanking app, or by calling the 24-hour service line.
24You Online bankingAfter logging in to your 24Your Online banking click in the left menu on › Credit Cards › select the card you want to block › Block card
Afterwards you can reorder your card: Card details › Reorder cardMobileBanking AppProducts › Cards › Select the card yout want to block › Block card
Afterwards you can reorder your card: Services › Reorder card24h ServicelineContact the 24h Service Line at +43 (0) 5 05 05-25 to block your card.
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How can I use all the services in my allyz app?
You can gain access to the extensive service package in the allyz app by registering in the app or at at.allyz.com/mitglied. In order to be able to use all of the services in the app, you must enter your personal Bank Austria user code in the “Add policy” field once. Your user code can be found on the rear of your Bank Austria debit card (Bankcard).
Tip: Enter your journey or your flight to enjoy additional travel benefits. -
Where can I get support if I have questions about the Priority Pass™ (the airport lounge service included with the Bank Austria Mastercard Platinum)?
Cardholders can contact the Collinson support hotline if they have any questions about the Priority Pass.
Tel: +44 20 8680 1338 (charges apply)
Monday to Sunday, 24 hours a day -
Which airport lounges do I have exclusive access to with my Bank Austria credit card?
With the Priority Pass™, you have exclusive access to over 1,900 airport lounges worldwide with your Mastercard Platinum, World and World Elite.
You find them on https://www.prioritypass.com/airport-lounges -
How can I activate and deactivate GeoControl for my Bank Austria credit card?
Please contact your advisor or call the 24h Service Line at +43 (0) 50505-25.
- *Valid until 31 December 2026
- 1The annual card fee is charged in advance for 12 months, but will be refunded on a pro-rata basis if the card is cancelled. Information on any additional costs is available at bankaustria.at/en/legal-information-display.jsp. Issuance of the credit card is subject to a credit check.
