MobileBanking app for newcomers
You will here find useful information after downloading the MobileBanking app for the first time.
Every app functions somewhat differently but don’t worry, the information below provides you with an overview and you will find step-by-step instructions, enabling you to use your app as soon as possible.
What do you need to activate your MobileBanking app?
- Online banking access data: Do you not yet have access to online banking?
Register for 24You online banking at no additional cost - Debit card with the user number.
Diagram with explanations - PIN: You received this when you opened your account. You can request your PIN if you have forgotten it.
Request PIN
You can now start!
The initial steps at a glance:
- Request online banking access data
- Download the app
- Open the app
- Enter the user number and the account PIN
- Assign the name of the device
- Set the authentication code (you will need this every time you perform a banking function such as a transfer)
- Verification of identity with the debit card
- Your app is activated
Here are step-by-step instructions with screenshots: https://www.bankaustria.at/en/mobilebanking-app-step-by-step-instructions.jsp
Download the MobileBanking app now
You will receive the most recent version of the app for your smartphone in the app store of your provider.
In order to use the MobileBanking app you need access to Online banking.
Questions and answers
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What is the user number and where do I find it?
The user number is a unique combination of several numbers which is assigned to every customer by the bank to enable him or her to log into online banking. The user cannot be changed. You will find your user number on the reverse side of your debit card (BankCard). If you still have an old debit card (BankCard) or if you should not have any at all, make an appointment at one of our branches or ask your personal service to call you back.
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What is the ATC code?
The authorisation code (ATC) is a 6 to 10-digit number created by you when setting up the Bank Austria MobileBanking app and which is known only to yourself. You need the ATC to authorise transactions such as transfers within the app. Please keep your ATC secret and memorise the code.
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When do I need the ATC and when do I receive a MobileTAN?
The authorisation code (ATC), used to authorise transactions within the app, provides additional protection for the technical signature which is generated in the background for every order. A push message is then no longer required in the app. The bank’s server will continue to generate a TAN for orders in 24You, which you will receive with a push notification.
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How do I register my MobileBanking app without a debit card with a certificate of authenticity?
On our website you can view step-by-step instructions for activating the MobileBanking app without a debit card with a certificate of authenticity. And even if you do not yet have a card, or have not yet received it, we show you how you can in this case activate the MobileBanking app for the first time.
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How do I change my device for the MobileBanking app?
We have drawn up instructions for the different scenarios: old device still available or not / initial registration / transfer of the app from an old to a new device. Go to instructions
