The next generation of credit cards
We are pleased to now be able to offer you the next generation of credit cards in cooperation with our partner Mastercard. You will profit not only from time-tested benefits, but also from a wide range of new, innovative features.
Become a “Master of Christmas Shopping”
Pay for your Christmas purchases now with the Bank Austria Mastercard credit card, automatically enter the prize draw, and with a bit of luck, win back one of three purchases worth up to 1,000 euros.**
Your new Bank Austria credit card: Satisfied or your money back!
Now with satisfaction guarantee.*
Try out your new credit card: If you're not satisfied within the first contract year and return the card, you'll get the annual fee refunded.
Offer valid for switch or new contract until 31 December 2025.
Order your credit card quickly and easily:
Links & Downloads:
Questions & answers
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What is the fee for a Bank Austria credit card?
You can find information about the terms and conditions of the Bank Austria credit cards and a comparison of the cards at https://www.bankaustria.at/kreditkarte-beantragen.jsp.
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Is there a dedicated hotline for issues with a Bank Austria credit card, such as blocking?
You can reach the 24h Service Line at +43 (0) 5 05 05-25 for general questions about products and services.
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When will the outstanding monthly balance on my Bank Austria credit card be debited to my bank account?
The SEPA direct debit to cover the outstanding credit card balance is always debited to the linked current account at Bank Austria on the 27th of the month.
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Can I also pay my outstanding credit card balance by means of a payment slip?
No. The outstanding credit card balance is always debited to the linked current account at Bank Austria on the 27th of the month by means of a SEPA direct debit.
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Is it possible to make partial payments on the outstanding balance on Bank Austria credit cards?
No. The Bank Austria credit cards currently offer no options for partial payments.
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How can I apply for a supplementary card under my new Bank Austria credit card?
After you accept the offer to switch, you can also apply for a supplementary card. You can apply for the supplementary card together with the future supplementary card holder at any Bank Austria branch. If you use our 24You internet banking, you can also apply for a supplementary card via the Communication Centre by sending a message to your advisor. This requires that you and the future supplementary card holder actively use 24You internet banking.
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Can I change the PIN code for my new Bank Austria credit card?
Yes. You can change the PIN at all Bank Austria ATMs and eligible third-party ATMs marked with the blue and green logo.
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Can I pay with a Bank Austria credit card on the internet without using the MobileBanking app?
No. For security reasons, the MobileBanking app must be used for authentication when making payments on the internet.
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Where can I change the personal information for my Bank Austria credit card?
You can have your personal information such as your address and telephone number updated at any branch or request to have the information updated via the MobileBanking app or in 24You internet banking.
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How can I block my Bank Austria credit card?
You can block your Bank Austria credit card online, in the 24You Internetbanking or MobileBanking App, or by calling thee 24h service line.
24YouAfter logging in to your 24Your Online banking click in the left menu on › Credit Cards › select the card you want to block › Block card
Afterwards you can reorder your card: Card details › Reorder cardMobileBanking AppProducts › Cards › Select the card yout want to block › Block card
Afterwards you can reorder your card: Services › Reorder card24h Serviceline -
How can I unblock my Bank Austria credit card?
It is not possible to lift the block on a credit card. Contact one of our branches or send us a message via internet banking to apply for a new card.
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How can I order a replacement card for my Bank Austria credit card?
You can order a replacement card for your Bank Austria credit card in any of our branches or by sending us a message via internet banking.
24You Online bankingAfter logging in into your 24You Online banking click on the left on › Credit cards › select the appropriate card › Card details › Reorder card
MobileBanking AppProducts › Cards › select the credit card › Services › Reorder card
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Can I use my Bank Austria credit card outside of Austria? What are the fees for this?
GeoControl deactivation is required in advance before you can make withdrawals outside of Europe. You can have this done in any branch or through the 24h Service Line at +43 (0) 5 05 05-25.
You can find information about the terms and conditions of the Bank Austria credit cards https://www.bankaustria.at/files/preise_konditionen_kreditkarten_bank_austria_de.pdf
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My Bank Austria credit card does not work when I try to make online payments. What should I do?
If you have any problems, please contact the 24h Service Line at +43 (0) 5 05 05-25.
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Do I always have to enter my PIN code when making payments with a Bank Austria credit card?
No, you do not have to enter your PIN when making contactless payments, for example.
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How can I request the PIN code for my Bank Austria credit card if I have forgotten it?
You can request your PIN code in any of our branches, or send us a message via Online banking.
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I lost my Bank Austria credit card. What do I have to do?
Contact the 24h Service Line at +43 (0) 5 05 05-25 to block your card.
24You Online bankingAfter logging in to your 24Your Online banking click in the left menu on › Credit Cards › select the card you want to block › Block card
Afterwards you can reorder your card: Card details › Reorder cardMobileBanking AppProducts › Cards › Select the card yout want to block › Block card
Afterwards you can reorder your card: Services › Reorder card24h ServicelineContact the 24h Service Line at +43 (0) 5 05 05-25 to block your card.
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How can I use all the services in my allyz app?
You can gain access to the extensive service package in the allyz app by registering in the app or at at.allyz.com/mitglied. In order to be able to use all of the services in the app, you must enter your personal Bank Austria user code in the “Add policy” field once. Your user code can be found on the rear of your Bank Austria debit card (Bankcard).
Tip: Enter your journey or your flight to enjoy additional travel benefits. -
Which airport lounges do I have exclusive access to with my Bank Austria credit card?
With the Priority Pass™, you have exclusive access to over 1,700 airport lounges worldwide with your Mastercard Platinum, World and World Elite.
You find them on https://www.prioritypass.com/airport-lounges -
How can I activate and deactivate GeoControl for my Bank Austria credit card?
Please contact your advisor or call the 24h Service Line at +43 (0) 50505-25.
- *The satisfaction guarantee applies to all customers who have switched to a new Bank Austria Mastercard credit card by 31 December 2025 or have newly acquired one in 2025. If the customer is not satisfied with the new Bank Austria Mastercard credit card within the first contract year, the card can be cancelled and the already charged annual fee will be refunded. This offer is only valid if the credit card annual fee is billed separately and does not apply if the card is part of a bundled account package.
- **The following English translation is provided for your convenience only. In the event of discrepancies the German original text shall prevail over the English translation.
Participation is automatic when paying with a Bank Austria Mastercard credit card during the period from November 17 to December 24, 2025. Private individuals aged 18 years or older are eligible to participate. Credit cards issued by card complete Service Bank AG that were brokered by Bank Austria are excluded from participation. The winners will be drawn on January 16, 2026, excluding the public. Three prizes will be awarded, each covering the highest turnover (total spending) on the Bank Austria Mastercard credit card during the period mentioned above, up to a maximum amount of EUR 1,000. The prize money will be credited to the current account linked to the credit card after the drawing. Legal recourse is excluded. Only a single entry per person is possible. Winners will be notified digitally. Employees of Bank Austria and Mastercard, as well as their relatives, are excluded from participation. Our detailed data protection declaration can be found on our homepage at: https://www.bankaustria.at/en/data-protection-regulation.jsp You can unsubscribe from the competition at any time by sending an email with the subject “Unsubscribe Bank Austria Mastercard Credit Card Competition” along with your first and last name and date of birth to marketing@unicreditgroup.at. - 1Valid until 31 December 2026
