Bank Austria
Mastercard Gold Student

You can find information about the terms and conditions of the Bank Austria credit cards and a comparison of the cards at https://www.bankaustria.at/kreditkarte-beantragen.jsp.

You can reach the 24h Service Line at +43 (0) 5 05 05-25 for general questions about products and services. 

The SEPA direct debit to cover the outstanding credit card balance is always debited to the linked current account at Bank Austria on the 27th of the month.

No. The outstanding credit card balance is always debited to the linked current account at Bank Austria on the 27th of the month by means of a SEPA direct debit.

No. The Bank Austria credit cards currently offer no options for partial payments. 

After you accept the offer to switch, you can also apply for a supplementary card. You can apply for the supplementary card together with the future supplementary card holder at any Bank Austria branch. If you use our 24You internet banking, you can also apply for a supplementary card via the Communication Centre by sending a message to your advisor. This requires that you and the future supplementary card holder actively use 24You internet banking.

Yes. You can change the PIN at all Bank Austria ATMs and eligible third-party ATMs marked with the blue and green  logo. 

No. For security reasons, the MobileBanking app must be used for authentication when making payments on the internet.

You can have your personal information such as your address and telephone number updated at any branch or request to have the information updated via the MobileBanking app or in 24You internet banking. 
 

You can block your Bank Austria credit card online, in the 24You Internetbanking or MobileBanking App, or by calling thee 24h service line.

It is not possible to lift the block on a credit card. Contact one of our branches or send us a message via internet banking to apply for a new card.

You can order a replacement card for your Bank Austria credit card in any of our branches or by sending us a message via internet banking.

GeoControl deactivation is required in advance before you can make withdrawals outside of Europe. You can have this done in any branch or through the 24h Service Line at +43 (0) 5 05 05-25.
You can find information about the terms and conditions of the Bank Austria credit cards https://www.bankaustria.at/files/preise_konditionen_kreditkarten_bank_austria_de.pdf
 

If you have any problems, please contact the 24h Service Line at +43 (0) 5 05 05-25.

No, you do not have to enter your PIN when making contactless payments, for example.

You can request your PIN code in any of our branches, or send us a message via Online banking.

You can block your Bank Austria credit card via 24You Online banking, the MobileBanking app, or by calling the 24-hour service line.

You can gain access to the extensive service package in the allyz app by registering in the app or at at.allyz.com/mitglied. In order to be able to use all of the services in the app, you must enter your personal Bank Austria user code in the “Add policy” field once. Your user code can be found on the rear of your Bank Austria debit card (Bankcard).
Tip: Enter your journey or your flight to enjoy additional travel benefits.

Cardholders can contact the Collinson support hotline if they have any questions about the Priority Pass.
Tel: +44 20 8680 1338 (charges apply)
Monday to Sunday, 24 hours a day

With the Priority Pass™, you have exclusive access to over 1,700 airport lounges worldwide with your Mastercard Platinum, World and World Elite.
You find them on https://www.prioritypass.com/airport-lounges

Please contact your advisor or call the 24h Service Line at +43 (0) 50505-25.