Your new Mastercard Gold
The Mastercard Gold credit card offers trusted as well as many new features.
NEW: Comprehensive insurance coverage
Whether it’s travel cancellation, travel interruption, or illness abroad, we’ve got you covered.
Please note: To be eligible for insurance coverage, your credit card must have been used within two months prior to the occurrence of the insured event. For details about insurance coverage, refer to the Links and Downloads section.
The allyz app provides you with helpful services for every phase of your journey. You can gain access to this extensive service package by registering in the app or at at.allyz.com/mitglied. In order to be able to use all of the services in the app, you must enter your personal Bank Austria user code in the “Add policy” field once. Your user code can be found on the rear of your Bank Austria debit card (Bankcard).
Tip: Enter your journey or your flight to enjoy additional travel benefits.
Accepted by some 100 million partners worldwide
Restaurants, shops, hotels, airlines, and more – around 100 million partners worldwide accept your Mastercard for almost any purchase.
NEW: Secure shopping with the Bank Austria MobileBanking app
You authorise every online payment personally on your smartphone using the MobileBanking app – the app for a wide range of banking transactions.
Personalised PIN
You can define the PIN code for your Mastercard yourself: You can change the PIN at all Bank Austria ATMs and eligible third-party ATMs marked with the blue and green logo.
Get tips for creating your personalised PIN here
Comprehensive protection for online purchases
The free e-commerce insurance gives you a number of benefits, including purchase protection, a low-price guarantee, and extended guarantee periods. The insurance coverage must be activated online in advance at: mastercard.at/e-com-versicherung.
NEW: Google Pay™ and Apple Pay®
Whether you use an Apple iPhone or an Android smartphone, you can make secure contactless payments anywhere in the world once the feature has been activated.
More on Apple Pay
More on Google Pay
NEW: Mastercard Touch Card™ for greater accessibility
Thanks to its notched edges, the design of the Mastercard Touch Card™ makes it easier to identify the right card by touch alone – a smart feature, not just for people with visual impairments. In addition, all new cards are made from 100% recycled plastic.
Price per month for the primary card: 5.42 €1
Price per month for the supplementary card: 2.92 €1
Links & Downloads:
Questions & answers
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What is the fee for a Bank Austria credit card?
You can find information about the terms and conditions of the Bank Austria credit cards and a comparison of the cards at https://www.bankaustria.at/kreditkarte-beantragen.jsp.
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Will there be a dedicated hotline for issues with a Bank Austria credit card, such as blocking?
You can reach the 24h Service Line at +43 (0) 5 05 05-25 for general questions about products and services.
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When will the outstanding monthly balance on my Bank Austria credit card be debited to my bank account?
The SEPA direct debit to cover the outstanding credit card balance is always debited to the linked current account at Bank Austria on the 27th of the month.
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Can I also pay my outstanding credit card balance by means of a payment slip?
No. The outstanding credit card balance is always debited to the linked current account at Bank Austria on the 27th of the month by means of a SEPA direct debit.
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Is it possible to make partial payments on the outstanding balance on Bank Austria credit cards?
No. The Bank Austria credit cards currently offer no options for partial payments.
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How can I apply for a supplementary card under my new Bank Austria credit card?
After you accept the offer to switch, you can also apply for a supplementary card. You can apply for the supplementary card together with the future supplementary card holder at any Bank Austria branch. If you use our 24You internet banking, you can also apply for a supplementary card via the Communication Centre by sending a message to your advisor. This requires that you and the future supplementary card holder actively use 24You internet banking.
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Can I change the PIN code for my new Bank Austria credit card?
Yes. You can change the PIN at all Bank Austria ATMs and eligible third-party ATMs marked with the blue and green logo.
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Can I pay with a Bank Austria credit card on the internet without using the MobileBanking app?
No. For security reasons, the MobileBanking app must be used for authentication when making payments on the internet.
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Where can I change the personal information for my Bank Austria credit card?
You can have your personal information such as your address and telephone number updated at any branch or request to have the information updated via the MobileBanking app or in 24You internet banking.
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How can I block my Bank Austria credit card?
You can block your Bank Austria credit card online, in the 24You Internetbanking or MobileBanking App, or by calling thee 24h service line.
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How can I unblock my Bank Austria credit card?
It is not possible to lift the block on a credit card. Contact one of our branches or send us a message via internet banking to apply for a new card.
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How can I order a replacement card for my Bank Austria credit card?
You can order a replacement card for your Bank Austria credit card in any of our branches or by sending us a message via internet banking.
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Can I use my Bank Austria credit card outside of Austria? What are the fees for this?
GeoControl deactivation is required in advance before you can make withdrawals outside of Europe. You can have this done in any branch or through the 24h Service Line at +43 (0) 5 05 05-25.
You can find information about the terms and conditions of the Bank Austria credit cards https://www.bankaustria.at/files/preise_konditionen_kreditkarten_bank_austria_de.pdf
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My Bank Austria credit card does not work when I try to make online payments. What should I do?
If you have any problems, please contact the 24h Service Line at +43 (0) 5 05 05-25.
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Do I always have to enter my PIN code when making payments with a Bank Austria credit card?
No, you do not have to enter your PIN when making contactless payments, for example.
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How can I request the PIN code for my Bank Austria credit card if I have forgotten it?
You can request your PIN code in any of our branches, or send us a message via internet banking.
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I lost my Bank Austria credit card. What do I have to do?
Contact the 24h Service Line at +43 (0) 5 05 05-25 to block your card.
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How can I use all the services in my allyz app?
You can gain access to the extensive service package in the allyz app by registering in the app or at at.allyz.com/mitglied. In order to be able to use all of the services in the app, you must enter your personal Bank Austria user code in the “Add policy” field once. Your user code can be found on the rear of your Bank Austria debit card (Bankcard).
Tip: Enter your journey or your flight to enjoy additional travel benefits. -
How can I activate and deactivate GeoControl for my Bank Austria credit card?
Please contact your advisor or call the 24h Service Line at +43 (0) 50505-25.
- 1The respective annual card fee (in the amount of 65 euros for the primary card and 35 euros for the supplementary card) is charged in advance for 12 months, but will be refunded on a pro-rata basis if the card is cancelled.
Issuance of the credit card is subject to a credit check.
