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24You Online banking
Have you forgotten your PIN or user number, or have you blocked your user?
User blocked?
If you have blocked your user by entering it incorrectly several times, please contact our Bank Austria Security Center by calling +43 (0) 50505-26105. Please call from a phone number that is stored at Bank Austria. Please state that you wish to unblock your authorized party when you call. Alternatively, you are welcome to have your authorized party unblocked at one of our branches.
Forgot your PIN?
Your PIN is your password for entering 24You and the app. If you have forgotten it, you can request a new PIN at any time.
Forgot your user number
The user number is required together with the PIN for logging in. You will find it on the back of your debit card (BankCard or MegaCard).
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Telephone contacts for Private Customers
24h ServiceLine
For general enquiries about our products and services
Phone: +43 (0) 50505-25
Ombudsman
The hotline for praise & complaints More information
Phone: +43 (0) 50505-55500
Online banking
For questions about Online banking and the Mobilebanking app
Phone: +43 (0) 50505-26100
Hotline for mobile payment, Apple Pay and Google Pay
+43 (0) 50505 26123
Mo - Fr. 08:00 a.m. - 06.00 p.m.
