CashBack on Online Shopping

Register once on the BenefitWorld online shopping portal at cashbackonline.at using your email address and a password of your choice. From then on, please always start your online purchases via this shopping portal.

Please register once on the online shopping portal of our partner BenefitWorld at cashbackonline.at. From then on, always access your online purchases via this portal and receive money back into your account at more than 500 well‑known online shops and over 100 travel providers.
You can view all current promotions and partners at cashbackonline.at. Your cashback credits are automatically displayed under My Account › My Transactions. Your cashback will be credited to your account in the following month.

1. Always start your shopping via the BenefitWorld online shopping portal at cashbackonline.at.
2. Log in using your email address and password.
3. Search for your chosen online shop or travel portal and follow the link to the partner shop. You can then shop or book your trip as usual.
4. Please do not open any additional browser tabs or windows during the purchase process.
5. Your cashback is often visible within a few minutes under My Account › My Transactions on cashbackonline.at. In some cases, it may take up to one day – thank you for your understanding.

Yes, all accounts used for payment transactions are eligible for the CashBack programme. You simply need to register at cashbackonline.at.

Please enter the account holder’s details and your IBAN at cashbackonline.at in good time before the first payout. You can also choose to donate part or all of your cashback to a charitable organisation.
After any cancellation or return periods have expired, payouts are usually made by the middle of the following month.
For Bank Austria customers, there is no minimum amount, and payouts are made automatically.
 

The partner network is constantly expanding. All partners and current offers can be viewed at cashbackonline.at.

The cashback rate varies depending on the partner. Details of participating online shops and travel portals, as well as the respective cashback amounts, can be found on the BenefitWorld online shopping portal at cashbackonline.at.
Cashback is calculated on the net purchase amount, excluding returns, shipping costs and taxes.

Yes. CashBack is calculated on the purchase value, meaning you benefit from special offers and promotions as usual and receive additional CashBack on top.
Details and any exceptions can be found on the respective partner’s information pages.

Details of individual orders with partner shops and of pending or paid CashBack Online credits can be found under My Account › My Transactions on cashbackonline.at.

The BenefitWorld support team is happy to help. Simply complete the contact form under › My Account on cashbackonline.at, or call the hotline on +43 512 344 844 (Monday to Friday, 8:00 am – 12:00 noon).

Orders are only displayed once the electronic purchase data has been transmitted to our servers at cashbackonline.at. Purchases and bookings are often visible within a few minutes, but with some partners it may take up to one day.
If your order has still not been recorded, please submit a request via › My Account › Missing CashBack. Requests can be submitted no earlier than 2 days and no later than 8 weeks after the purchase or booking.

CashBack credits are only granted for purchases or bookings made via the cashbackonline.at shopping portal. Unfortunately, retrospective claims are not possible.

No, your CashBack Online credits do not expire. They are automatically paid into your account once a month and can then be used freely.
If you have not yet registered your IBAN or selected a charitable organisation, your accumulated cashback will remain available on cashbackonline.at and will not expire. To receive a payout by the middle of the following month, simply enter your account details or choose a donation organisation under › My Account › My Details.

CashBack is calculated based on the final net purchase amount after returns and exchanges. Any adjustments will be taken into account accordingly.

No minimum spend is required, and there is no obligation to use the service.

No, the payment method used does not affect your eligibility for CashBack.

CashBack is planned as a long term benefit programme for Bank Austria account customers and will run at least until 31 December 2026.

BenefitWorld GmbH strictly complies with Austrian data protection legislation.

BenefitWorld will never request personal data such as IBAN details by email. Such information can only be entered or changed within the secure registered area of the shopping portal at cashbackonline.at.

At Bank Austria, the focus is always on our customers – and that includes you. This is not just a promise, but part of our day to day commitment. With creativity and determination, Bank Austria develops simple, practical solutions tailored to today’s and tomorrow’s needs. CashBack and CashBack Online are tangible results of this approach and mark the beginning of many further innovations we plan to offer in the future.

GoGreen partners were selected based on publicly available information on the partners’ websites, including:

• Sustainability, environmental protection and social responsibility initiatives
• Sustainable products and distribution channels
• Certifications, awards, certified environmental management systems and partnerships with NGOs in the social or environmental sector

In addition, potential GoGreen partners were asked to complete a questionnaire, which had to be answered with at least 50 % sustainability related criteria fulfilled.