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Global Banking Services

Providing the best service for our customers is our top priority

Herbert Hangel, Head of GLobal Banking Services Austria

Herbert Hangel, Head of Global BankingServices Austria



The Global Banking Services (GBS) area is responsible within Bank Austria for the Organisation & Logistics, Security Office, Procurement Office Austria, Supplier Accounting Services and HR Shared Service Center units.

Our GBS business area and the Organisation & Logistics department focus on the ongoing improvement and simplification of business processes and services for Bank Austria customers – customer-oriented, professional management is the basis for satisfying our customers’ needs. The department comprises the Process Management, Operational Organisation, EuroSIG & Programme Management, GBS-RTO/Cost & Provider Management, and Postal and Printing Services units.

We have set our standards very high in order to remain among the best internationally. We bear a large part of responsibility throughout the Group for all of the business segments in which Bank Austria is active.

The Security Office focuses on ensuring the security of our customers and on the settlement of banking transactions. Security performs important tasks in order to assess all possible risks and in this way create a secure environment. It is extremely important to us that our customers are provided with the highest possible standards in security. For example, by defining security features for ATM and credit cards and by equipping customer areas with state-of-the-art security technology.

Supplier Accounting & Services is responsible for transactions and payments related to invoices from our suppliers (some of which are submitted automatically), and it offers support to Procurement Office Austria and DOMUS Facility Management.

By bundling Group-wide know-how, Procurement Office Austria negotiates and procures a complex range of goods and services (from pencils to major projects) in order to cut costs and ensure high quality.

The HR Shared Service Center covers the areas of General Consulting, Recruiting and Training, Payroll and Pensions and HR Operating Services as well as the drafting of contracts and executive management.


The GBS area includes the following subsidiaries (shareholding relationship in brackets):

  • Bank Austria Global Information Services (100%)
  • DOMUS Facility Management (100%)
  • DOMUS Clean (100%)
  • UniCredit Business Partners (29%)
  • UniCredit Global Information Services (10%)