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16.03.2020

UniCredit Bank Austria takes further measures to prevent the spread of the new Coronavirus and significantly strengthens its multi-channel offer

  • In accordance with the health and safety instructions of the Austrian federal government and the health authorities, UniCredit Bank Austria takes further measures to reduce physical contacts in its network 
  • Over the coming days, personal advisory services in the branches will be reduced and concentrated in the most frequently visited locations only
  • As a precautionary measure, deep-cleans and disinfections are being performed in branches, leading to the temporary closure of some locations - 4 branches will be closed on Monday, March 16, 2020)
  • At the same time, the multi-channel offer is being significantly strengthened to guarantee the full range of remote advisory and banking services 
  • Self-service zones in the entire branch network, with expanded digital advisory services, will remain available 24/7
  • Regular access to safety deposit boxes access is ensured 

The health and well-being of employees and customers is UniCredit’s and UniCredit Bank Austria's top priority. The Group will continue to actively monitor the situation, always act in everyone’s best interest and do the right thing vis à vis all its stakeholders. 

In line with the current measures of the Austrian Federal Government and the requirements of the Ministry of Health, UniCredit Bank Austria is taking further measures to reduce physical contacts in its network. UniCredit Bank Austria has taken decisive action to guarantee nation-wide service coverage for its clients while protecting the health of both client and staff. 

The Bank was informed that employees at certain locations recently visited the areas put under quarantine by the Austrian Federal Government. As per health and safety protocols of UniCredit, deep-cleans and disinfections are being performed in branches, leading to the temporary closure of some locations. On Monday, March 16, 2020 the following branches will be closed for this purpose:  Hauptbahnhof and Mariahilf in Vienna, Lienz and Innsbruck-Ost Radetzkystraße. But as of today, there are no confirmed cases of Covid-19 amongst UniCredit Bank Austria employees. 

An updated overview of branches and their respective opening hours can be found in the branch finder and at the microsite on the hompage www.bankaustria.at/aktuelle-hinweise.jsp.

The multi-channel offer is being significantly strengthened and, over the coming days, personal advisory services in the branches will be reduced and concentrated in the most frequently visited locations only, until further notice. UniCredit Bank Austria's multi-channel banking services allow the execution of the main services and transactions easily, quickly and securely via internet banking, the MobileBanking App, SmartBanking and the self-service zones. Consultation services via phone, videocalls and Skype calls will be significantly expanded. 

The self-service zones in all 122 branches will remain open, where all essential day-to-day bank transactions (deposits, withdrawals, transfers, coin counting, account information) can be carried out around the clock, seven days a week. Access to all safety deposit boxes will be ensured in the relevant branches.

As the leading multi-channel bank in Austria, UniCredit Bank Austria already offers its services on multiple channels - online, via video in SmartBanking and in its branches. With the expansion of its multi-channel offer, UniCredit Bank Austria is protecting its customers and employees, while maintaining the full range of banking services.

Further up-to-date information on UniCredit Bank Austria's current measures to prevent the spread of the new coronavirus and on all open branches can be found at www.bankaustria.at/aktuelle-hinweise.jsp

Enquiries:    
UniCredit Bank Austria Media Relations
Matthias Raftl, Tel.: +43 (0)5 05 05-52809;
Email: matthias.raftl@unicreditgroup.at