Bank Austria is offering an all-in-one SEPA service

  • Information campaign runs since summer 2013
  • Figures show outstanding levels of SEPA readiness: 99 per cent of all transfers are already SEPA-compliant
  • A few companies, however, still issue old-style payment slips
  • Bank Austria is providing its customers with advisors, a 24-hour ServiceLine, special hotlines, informational videos and an SEPA checklist

As of Friday, 1 August 2014, there will be a standardised system for payment transfers throughout Europe, known as the Single Euro Payments Area (SEPA). By then, all standard domestic and cross-border credit transfers in euros within the EEA (SEPA countries) will have to fit to the new SEPA procedures (payment orders).
As part of an extensive information campaign which began in summer 2013, Bank Austria took measures on an ongoing basis to contact all its customers before the changeover and emphasise the urgency. The number of corporate customers making the switch was logged continuously and SEPA readiness reached outstanding levels. At present, as many as 99 per cent of all transfers are SEPA-compliant.

Payment orders and SEPA payment slips replacing domestic payments and old-style payment slips
On our online banking site, the "domestic payment" function (transfer with account number and sort code) will no longer be available from 1 August 2014. From that point, payments within Austria must be made using payment orders (transfer with IBAN and BIC). Your personal IBAN and BIC can be found on your account statements and bank card or requested from your personal advisor.

Despite considerable efforts to contact and inform each customer, a few companies still issue old-style payment slips that do not comply with SEPA requirements. Additionally, some customers either use old payment slips, or fill out the new ones using their account number and sort code instead of their IBAN and BIC. Customers still wishing to make credit transfers with old payment slips must be aware that, from 1 August onwards, the slips will no longer be accepted by the scanners and the customers will receive an error message. Employees in Bank Austria branches and manning the 24-hour ServiceLine (+43 (0)50505-25) are well-informed on this topic and can help any affected customers solve any problems that may occur quickly and without unnecessary red tape.

Special Bank Austria service for the elderly
Most transfers can already be carried out using payment orders filled out in advance with the recipient’s details. In this case, customers only need to enter their own bank details (IBAN and BIC) from their bank card or account statement. Additionally, self-service terminals in many Bank Austria branches automatically read off the customer’s IBAN from their bank card, meaning that, here too, using the IBAN to transfer money will be no problem. Bank Austria employees are also on hand and very happy to help if required.

Comprehensive information and service support
In order to give its customers all the information they need about the SEPA changeover in advance, Bank Austria has published some training videos on YouTube (https://www.youtube.com/user/unicreditbankaustria/playlists) and provided a wide range of background information and an SEPA checklist on a dedicated website (http://www.sepa.bankaustria.at). It has also included an SEPA information section in a pop-up and menu item in the domestic payments area on its online banking site. In addition, two 24-hour hotlines have now been set up especially to provide expert answers to any questions from customers.
SEPA hotline: +43 (0)50505-26400
IBAN hotline: +43 (0)50505-26440

Enquiries: Bank Austria Press Office Austria
Volker Moser, Tel. +43 (0) 50505 - 52854
E-mail: volker.moser@unicreditgroup.at