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Ombudsman Office

Your concerns are important to us!

Customer satisfaction is our top priority. For this reason we need to know what you like or do not like about Bank Austria's services, and what improvements we should make in your opinion.

If you have encountered problems, please contact us. We will be pleased to assist and advise you. We handle your complaints but also appreciate any positive feedback you may want to give us.

You have our assurance that your concerns will receive our prompt attention, if possible within two business days.

Yours sincerely,
Heinz Offenbeck and Andrea Pompl
Head of Ombudsman Office

The Ombudsman Office team – we are at your service!

You can reach us at:

Lassallestrsse 1, A-1020 Vienna,
 within Austria: 050505 - 55500
 for calls from abroad: +43 50505 - 55500
Fax within Austria: 050505 - 8925095
Fax for calls from abroad: +43 50505 - 8925095