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OnlineBanking | BusinessNet
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Security warning

Beware of a new trap: Service call under false pretences – genuine fraud


Internet fraudsters try to procure account data by claiming to be employees of a renowned software company.

  • Internet users are currently contacted by telephone by alleged employees of a renowned software company.
  • The callers explain that the computer has apparently been infected by malware and offer to help clean it up.
  • The fraudsters then explain that they can only do this via remote control and give precise instructions on the arrangements to be made.
  • The victims are requested to pay for the service and to transfer money, or to disclose credit card data.
  • The fraudsters, during the telephone conversation, use the data disclosed to them and ask for the TAN.
  • On this basis, a payment is immediately made.
  • Once the fraudsters have gained complete control of the computer they can also install malware.

The callers are NOT employees of the renowned company. Nor do they provide any help.

This is what you should know:

  • Nobody can know if you have encountered problems with your PC. Callers who maintain that you are having problems with your PC are not to be trusted.
  • No employee of a respectable company will offer you the possibility of maintenance through remote control.

This is what you should do:

  • Always verify that the data mentioned in the TAN-SMS (name of merchant, amount) agree with your instructions.
  • If you are in doubt, contact the Bank Austria OnlineBanking hotline at 050505 26100.

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