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General inquiries
24h ServiceLine
 050505 25*
To have cards blocked (incl. Bank Austria MasterCard), make enquiries, make an appointment with the account manager, etc.
TelefonBanking
050505 15*
To have cards blocked, obtain account information, give instructions for domestic and international transfers, order foreign currency and travellers cheques, obtain exchange rate information, request return calls, and a lot more.
Bank Austria Ombudsman
050505 55500*
Fax: 050505 8925095*
 Contact
VISA/MasterCard of card complete
+43 (1) 71111 380 for general enquiries (standard rate for telephone calls)
+43 (1) 71111 770 to have cards blocked
Diners Club
+43 (1) 50135 14, 135 or 136 for cardblock (outside business hours)
*If you call from abroad, please use the country code and the telephone number without the leading zero (e.g. for TelefonBanking: +43 50505 15).
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Online Services
OnlineBanking and MobileBanking
050505 26100*
For assistance with OnlineBanking and account information via the mobile telephone.
 online.banking@unicreditgroup.at
OnlineTrader
050505 26000*
Monday to Friday from 8 a.m. to 8 p.m. (except EU public holidays).
onlinetrader@unicreditgroup.at
webportfolio
050505 26444*
Monday to Friday from 8 a.m. to 8 p.m.
For technical questions and questions of a general nature regarding the webportfolio.
ElectronicBanking Support
050505 26200*
Monday to Friday from 7.30 a.m. to 6 p.m.
For technical questions on ElectronicBanking/BusinessLine for corporate customers.
electronic.banking@unicreditgroup.at
BusinessNet Support
050505 26500*
Monday to Friday from 7.30 a.m. to 6 p.m.
For technical or content-related questions on the banking portal for corporate customers.
support.businessnet@unicreditgroup.at
Homepage Support for Corporate Customers
050505 26501*
Monday to Friday from 7.30 a.m. to 6 p.m.
For technical or content-related questions on the homepage for corporate customers.
support.firmenkunden@unicreditgroup.at
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