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Initiatives and measures

Initiatives and measures – the key to implementing our promise to customers

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Customer Integration

Be part of our way to the Bank of the Future

Bank Austria Kundenforum
Bank Austria Kundenforum is a customer platform inviting discussion, blogs and opinion surveys on bank-related topics and innovations. 3,200 customers are already registerd.

MyFeedback
Is a quick and easy tool for immediate feedback. A QR Code or quicklink enables customers to provide the branch with feedback. MyFeedback is currently rolled out as a pilot in Vienna West and Styria.

Kundendialoge Customer dialogues
Customer dialogues are taking place throughout Austria between customers, their relationship managers and regional managers. Together we are making Bank Austria more customer oriented.

Modern Banking

The change in customer behaviour calls for innovation in banking business.

SmartBanking
The new way of doing business with your bank. Monday to Friday from 8.00 a.m. to 8.00 p.m. – banking wherever you are and whenever you want – we are where you need us.

APPs und QR Codes
Bank Austria apps inform you all about your account and the most important banking services and products.

Online Banking with messaging service, communication center and e-shop
With Bank Austria online banking you conduct your banking transactions at the highest security level – also outside banking hours.

Model Branches in a new design

Bank Austria offers you branches for different customer needs:

  • Advisory Center: these flagship branches can be found throughout Austria with a broad variety of banking services (Salzburg: starting autumn 2014) 
  • Classic Branch: new design with state-of-the-art facilities (pilot: Wiedner Hauptstrasse, Vienna)
  • Self-Service Branch: cash withdrawal, deposits, account statement printer, money transfer…(pilot: Stephansplatz, Vienna)

Information at just the right time

Bank Austria goes mobile. Get information directly on your tablet or smart phone.

Wirtschaft Online
A platform providing news on the economy, analyses and background knowledge.
http://wirtschaft-online.bankaustria.at

Bank Austria e-magazines
Browse through interesting subjects, images, photo galleries and videos.
http://e-magazin.bankaustria.at for Android and iOS

Social Media
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