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Fair play, Integrity and compliant conduct have top priority at Bank Austria. This also includes being open to indications of rule violations, fraud and white-collar crime.

Consequently, Bank Austria set-up a whistleblowing hotline that is based on a UniCredit Group policy.

What is a Whistleblowing-Hotline?

The Whistleblowing Hotline is a hotline that persons who provide services for Bank Austria or its domestic subsidiaries, such as consultants, suppliers, tied agents (e.g. financial advisers) or other service providers under contract with Bank Austria or its domestic subsidiaries may use to report violations against certain laws.

Pursuant to Sec 99g of the Austrian Banking Act (Bankwesengesetz) violations against the following laws can be reported to Bank Austria’s Whistleblowing–Hotline:

  • Austrian Banking Act (Bankwesengesetz – BWG)
  • Savings Banks Act (Sparkassengesetz)
  • Building Society Act (Bausparkassengesetz)
  • Mortgage Banking Act (Hypothekenbankgesetz)
  • Pfandbrief Act (Pfandbriefgesetz)
  • Bank Debenture Act (Bankschuldverschreibungsgesetz)
  • Investment Fund Act (Investmentfondsgesetz)
  • Safe Custody Act (Depotgesetz)
  • Electronic Currency Act (E-Geldgesetz)
  • Federal Act on Corporate Staff and Self-Employment Provision (=Betriebliches Mitarbeiter- und Selbständigenvorsorgegesetz)
  • Real Estate Investment Fund Act (Immobilien-Investmentfondsgesetz)
  • Financial Conglomerate Act (Finanzkonglomerategesetz)
  • Penal Code: bank and financial crime (e.g. fraud, corruption)

Customers of Bank Austria may address general questions and complaints to the Ombudsman Office.