Our electronic banking specialists use our GoToAssist remote tool to offer you even better assistance with questions and problems. While enquiries could only be handled by telephone before, GoToAssist allows our support staff to see what you see on your screen and to thereby solve your problems more sufficiently.
GoToAssist sets up a direct connection between your computer and the computer of one of our electronic banking specialists, so that he or she can see what is on your screen and so that you can see what is on his or her screen as needed.
The entire GoToAssist session is recorded by Bank Austria for monitoring and control purposes. Bank Austria assumes no liability whatsoever for technical faults that occur, even if they occur at or around the times that technical support is provided.