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Complaint Management Office

Handling complaints is a matter we take very seriously!

Customer satisfaction is our top priority. For this reason we need to know what you like and what you do not like about Bank Austria’s services, and what improvements we could make in your opinion. If you are not satisfied with any of our services, please contact us. My team and I will be pleased to help you.

We will handle any complaint we receive from you. And we also appreciate any positive feedback you may want to give us.

You have our assurance that your concerns will receive our prompt attention, within two business days wherever possible.

Andrea Pompl
Head of Complaint Management

You can reach us at:
A-1020 Vienna, Lassallestrasse 1
Tel. within Austria: 050505 55500
Tel. for calls from abroad: +43 50505 55500
Fax within Austria: 050505 56999
Fax for messages from abroad: +43 50505 56999